Terms and Conditions
It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to complete the booking form, and pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.
1. MINIMUM BOOKING FEE FOR WEDDINGS Due to demand, there is a minimum fee of £130 which excludes any further travel costs if outside of the 25 mile radius.
2. DEPOSITS AND PAYMENTS
Immediate payment of a non-refundable, and non-transferrable, deposit is required before a date will be held. Without this the booking will not be secured and the date will be offered to other interested parties. Any deposit paid is deducted from the final balance and is not an upfront payment for trials.
A deposit of 50% is required and accepted methods of payment are cash or BACS transfer only.
The remaining balance is due 1 month (28 calendar days) before the event day. Accepted methods of payment are cash, cheque, or BACS transfer only.
Should no payment be received despite a reminder by email/letter by a specified due date we have the right to cancel all services for your event date and all fees due will still be payable.
Trials are not compulsory but are recommended. Without a trial we will not accept responsibility if a chosen style or look does not work on an event day or there are circumstances where there is a mismatch in styles, approach, or expectations, and a refund will not be offered.
Evening appointments may be available out of season or where there are no weddings booked in the following morning.
At the trial I will offer professional advice, and suggestions, and will work with you until we achieve a look which is compatible with your skin type or colouring. We aim to meet high expectations and good communication, and cooperation, is important for us to do so. We appreciate that it can sometimes take a little longer to reach this goal and your time with us is not limited however, trials which we feel have exceeded a reasonable time frame will incur additional charges.
A second trial can be booked subject to availability only. The same charges as your first trial will apply.
Trials do NOT confirm your booking. Only a 50% deposit secures your day.
We reserve the right to cancel a client/event day booking following a make-up trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. In such circumstances we will contact the client by telephone within 24 hours of the hair/make-up trial, together with confirmation by e- mail where appropriate. It is advisable that you familiarise yourself with my work portfolio and ensure you are confident my capabilities and style are appropriate before securing a booking.
We do not sell products nor are we affiliated with any brand. You will need to purchase your own lip colour for touch ups and we are happy to provide details of what we have used. Your personal face chart, with recorded makeup products used, will be available for you to keep on your wedding day.
4. TRAVEL EXPENSES
Travel expenses are included but limited to 20 miles (one way) from SN14 Postcode. Additional mileage will be charged at £15 per hour to cover costs and our time.
We are willing to start our journey from 6am onwards, if 5am is requested a 25% surcharge is payable. Where time does not allow or we feel it would not be sensible to make a particular journey on the day itself, accommodation (Premier Inn or equivalent) must be arranged and all costs must be paid for before the day itself.
Travel expenses, if any, will be calculated and included on your invoice once your booking submission has been received.
5. IF YOU CANCEL OR CHANGE YOUR BOOKING
All contact, whether it be general enquiries or changes to a booking, must be from the person responsible for the booking only. We are unable to accommodate further contact from relatives/others due to the volume of bookings we manage and emails received.
Changes: changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your event day and we will require prior notice and payment due at the specified time.
Changes made to reduce the number in your party or the services booked will still incur costs.
If there are any changes to the original booking, the person responsible for booking must inform us either by phone call/letter or email as soon as possible.We will try to accommodate changes to dates etc. however, this is subject to availability only.
Cancellations: in the unfortunate event that you have to cancel your booking or reduce booking numbers (after submitting your booking form and deposit) cancellation charges are as follows:
3-6 months prior to event day – 50% of the cost for cancelled services due
1-2 months prior to event day – 75% of the cost for cancelled services due
You will not be refunded for any cancelled services within 1 month prior to event day and full payment is due.
Should you cancel your booking or individual services 6 months or more before your event date, you will not be billed. Deposit is non-refundable.
All cancellations must be put in writing by the named person on booking form. The day we receive your letter of notification of cancellation is the date on which your booking is cancelled.
Please note:- Minimum booking fee for weddings will still apply if you reduce numbers (only applicable for wedding bookings).
6. EXTREME WEATHER CONDITIONS OR DELAYS EXPERIENCED ON THE DAY
If we experience unforeseen delays which are out of our control, such as severe weather conditions or unexpected traffic congestion, compensation will not be offered if we exceed our allocated time and refunds will not be given in the event that one or more services are forfeited as a result.
In the event of extreme weather conditions, where the ‘Met office’ have issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies, excluding trial costs and deposit, as a gesture of good will.
It is the brides responsibility to ensure that all members of the bridal party are strictly available at their pre arranged, allocated times. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party.
7. IF WE ARE FORCED TO CANCEL DUE TO UNFORESEEN CIRCUMSTANCES
In the highly unlikely event that we cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances on our part, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself.
8. HEALTH & SAFETY
We ensure that all health and safety precautions are strictly adhered to. However, in any event of an accident caused by equipment breakdown or inattention which causes injury to any member of the wedding party on the booking form or damage to their property are advised to contact us immediately and if necessary, seek legal advice.
9. A GDPR statement must be completed in order to proceed with your booking. You will find this at the bottom of your personalised quote.
You are to inform us of any allergies or reactions prior to, or after, any make-up application. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.
You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities.
Please ensure every member of your party are aware of timings on the day and that they need to be, and remain, available. Should one or more of your party not be ready we will be forced to cut their allocated time short by however long they delay by.
We will ask to take your photograph and, unless you refuse to have one taken, we reserve the right to use any such image on social networking sites and also on our website for promotional purposes. We do not show images from trials until after the event day and you will not be tagged in any such image on social networking sites, but are free to tag yourself if you wish to do so.
Thank you for your understanding and cooperation. If you have any further questions please contact us.